"Did the work & came in & explained it"
"Just a routine check up but the technician did a thorough job and explained all what he checked which makes me feel confident of my systems "health"."
"He arrived on time was friendly helpful and did a good job. "
"The person who serviced our AC unit told us that it was installed improperly(was installed by another company) but never gave specifics as to what was wrong with it. He ..."
"Technician was on time, courteous, knowledgeable and engaged. Only complaint was he did not have replacement air filters with him."
"Very professional and fixed the problem."
"The kid was new. He did as well as he could, and the boss was there"
"He did a great job diagnosing and fixing the problem."
"Call before, mostly on time and they explain, order and go their way"
"He checked both furnace and airconditioning, said they were functioning fine but did not run the furnace. The Fall season is coming up soon. Maybe all functions can be ch..."
"Having been a customer for 30 years, I would not have expected to have a salesman attempt to sell to my wife an $18,000.00 unit to replace what amounted to an approximate..."
"Phillip did an outstanding job of making sure the units were services and he showed me a few areas that needed attention. He was very professional and answered any quest..."
"The Technician was very thorough checking our system. He explained everything he found in layman terms making it easy for me to understand his assessment."
"professional and informative"
"Too much high sales pitch on another service to add."
"Eric was polite, patient, and quick while he worked on our A/C system"
"professional, quick, polite. no problems."
"Alan was very helpful and considerate."
"got service in a timely matter
"Phillip Davis was very professional and thorough. "
"Courteous, professional even coming after normal business hours and knew his job. "
"This was a late in the day call to Service Experts on a Saturday....not very good timing! I had just returned from a trip and had left my A/C on 75 degrees while gone. T..."
"Marcus did a full system review. He was very transparent and answered all my questions. "
"Quick, very informational, professional and friendly"
"Over all the years Service Experts, 1990 it was Plano A/C who installed
all a/c"s & furnaces when house was built, has always done an excellent
service whenever needed"
"The service man was on time, checked out our system efficiently and without any
trouble, answered any questions we had before leaving. "
"Eric did an excellent job explaining what needed to be done to ensure maximum efficiency of my system. He was very knowledgeable and efficient."
"After finishing his work, he came to me & explained what he did"
"Tech quoted me $1100 dollars to change blower fan."
"This technician is always friendly, knowledgeable, professional, and solves the problem."
"Mr Davis went about his job in a professional manner as I would expect from a Marine who is disciplined and knows what he is doing. You don't need any accolades for doing..."
"Recently, Service Experts has replaced my AC Unit (Condenser and Coil). I have learnt that Service Experts Charged $2000 more than the competitor prices. I have had 2 AC ..."
"Technician was on time & completed tuneup in about 1 hour."
"great communication skills"
"Phillip was an excellent representative for Service Experts. I have been a customer for many years and you always send knowledgable, well spoken technicians to do my 6 m..."
"The technician did an outstanding job completing the work, but the lack of support from the supervisor and no call back after several attempt was very disappointing "
"I am a senior citizen and it is important to me that I trust the people I do business with. I knew I could trust Phil the moment he introduced himself to me and shook my..."
"Overall, I feel Eric provided the best possible service, he seemed knowledgeable and helped explain everything to me. For the first time doing business with Service Expe..."
"Your technician was very thorough in detecting a refrigerant leak in my coil. I appreciated that. He then called a second person who proceeded to tell me my system was ..."
"DID A SUPER JOB, WAS GOOD AT EXPLAINING WHAT HE WAS DOING AND EVEN WENT TO SHOP TO BRING BACK A FILTER ON HIS WAY HOME."
"quick response so that we did not have to be in a warm house long"
"friendly, fast, knowledgeable"
" Beyond professional, courteous and polite. Did a great job and took great care of us. Very knowledgeable."
"tech was friendly and seemed to know his job but he did not have the right size filter for one of my units and said someone would drop one by and leave on the porch which..."
"Service Maintenance called with anticipation, service person called me to let me know at what time he was coming and was here on time."
"Our technician, Phillip Davis, was very professional, courteous, and thorough. He showed us how to program our thermostat for maximum performance, which no other technic..."
"We had workmen at our house Sunday-Tuesday night with them leaving at 11:00pm Tuesday night. We had to spend two unexpected nights in a hotel due to the job not being co..."
"Technician didn't call before he came and he was about an hour past his last "estimated" time."
"Service person was one who had been here before, felt comfortable with him."
"technician was courteous and worked in a timely manner to resolve the problem."
"Brock provided excellent service. He did his job thoroughly by taking his time. He listened to my concerns and answered my questions so that I could understand what was g..."
"Knowledge of system and parts. Through of the inspection of the unit"
"So very friendly and courteous. Very thorough in his process. Took all the time I needed to explain the problems, what the solution was and what the end result would be...."
"I was stressed becuz husband was out of town & leak in attic happened late the night before & as soon as Eric walked in the door his attitude and friendliness calmed me. ..."
"Everything was done and explained"
"Technician did the work quickly and efficiently, explaining what he was doing and why it was important."
"Two men came out to do service for the summer. They were here for a couple of hours, a lot for two men. They tried to talk me into replacing the units, and do some repl..."
"The only reason I did not give a "10" is because when Eric described the maintenance agreement, it was a bit confusing. As I understand it, the maintenance agreement is ..."
"He was very professional and respectful. Came in and promptly started working on the 3 units in my home."
"The tech said that someone come back finished cleaning the main drain on my AC unit."
"Quickly identified future problem with capacitor."
"I want to make this very clear. My frustration with Service Experts in no way is a reflection of the technician. The technician was GREAT. My issue is with management,..."
"On time and was very professional
Explained to us what we needed to know and answered clearly regarding questions we had."
"Always show up on time. Very professional and friendly."
"technician on time and very thorough"
"Tech arrived very quickly on a Sunday night after service request! Upon arrival, he took very little time to identify and repair the broken capacitor."
"The technician was exceptionalv"
"The service tech was great. Very personable."
"the actual repair and service from the management was excellent. It was the scheduling that was terrible. I was treated very rudely on the phone by the girl at the call c..."
"Aleksandre was prompt, courteous & very thorough. As a 1st time homeowner, there are a plethora of things I am still learning about homeownership, and despite my anxiety ..."
"Cancelled Appt' s x 3, no show x 1, no one seemed to know that I had prepaid service for 2017. "
"Promised to get back to us the next day on some contract related issues. Left one of the units low on Freon. I will never ever have this type of policy with Service Exper..."
"The technician was very professional in every way. As a retired technician myself I know good service when I see it."
"Just good and professional service."
"technician was friendly and explained what everything."
"Great and fast service from the technician.
However, I find it difficult to understand how a part (capacitor) that costs $20 (retail) should cost me over $150 for the se..."
"An air leak surfaced after Alex completed his repair. Alex stated that he did not open area. I found metal shavings indicating new screws had been drilled in area of le..."
"The tech was very good when checking the unit."
"It took 8 days in the middle of a heat wave to fix our Lennox XC25. We had to make over 20 calls to Service Experts to find out the status, when the parts would be here, ..."
"Joe & Amar were polite, considerate, efficient, and clean. Performed the repairs without any disturbance to our day. "
"Bernie went to extra effort to help with our understanding of how the problems we were experiencing could be resolved.We were happy to find out the unit was preforming co..."
"Marcus was most helpful, through, professional and knowledgeable."
"The technician did every thing he could to correct the problem, but was not able to open the condensate drain line from the air conditioner. We had to call a plumber to c..."
"Had condenser and coils replaced in July 2015. Already requiring repair , tech added 2 pounds of refrigerant , couldn't find leak or even if there was a leak. Been with y..."
"They were fixing my air conditioner at midnight. It was wonderful"
"Called in service request due to thermostats not calibrating correctly. Tech stated that a new damper board would be required and performed the work on 7/28/17 late afte..."
"They were not just knowledgeable, but curtiouse."
"Exceeded repair time expectations."
"The people who come out have always been very friendly and professional. The only problem I have is extra charges for things that I think should be part of a maintenance ..."
"made sure we were completely satisfied and that all concerns were covered"
"He was polite and knowlwdgeable."
"After discussing our upcoming maintenance appt on August 1, the tech went ahead and performed the maintenance appt "
"I think I paid too much for the new unit. I did not have time to price shop since my unit quit on the Friday before the 4th of July. I've been a customer for 9+ years and..."
"Alex was very patient and new what he was doing. He was also very thorough and explained things very well. I used to belong to the refrigeration engineers society and h..."
"It took three visits in all to get the thing going. The first visit, he changed a fuse. He did not look for why the fuse blew. It stopped working again the next morning..."
"Tech found the problem in minutes, fixed it and was on his way. Can't ask for better service."
"The technician was very eficient. He fixed a rattling vent for me which is not usual."
"great service, tech was great also"
"quick, easy detection of the problem and resolution"
"Eric was AMAZING. He is patient, thorough, and knowledgeable. If I could pick a tech to always help me, I would ask for Eric for sure. Wow. I'm really impressed with ..."
"MY QUESTIONS WERE WELL ANSWERED AND EXPLAINED. FIXED MY AC WITH HIGH EFFICIENCY."
"Joe Muniz provided excellent service at my home in a very professional manner. He was very efficient in making the necessary repairs, explaining the need for certain par..."
"I was impressed with the service provided because George took his time, but was efficient. He was professional and trustworthy. "
"As always, Joe is very thorough in his examination of our ac and heating systems and gives easy to understand explanations of his findings. He makes recommendations of th..."
"The technician did not attempt to repair the unit. A salesman was called and insisted I purchase a new unit even after I informed him I could not afford to do so current..."
"Called when he was on his way. Spent enough time that I felt he really looked over things and did make a recommendation to purchase a start kit and surge protection whi..."
"Technician said we could use freon in a couple of our systems. Thought it strange since no indication to us any problem with maintaining setpoint temps. I told him to go ..."
"Timely. Thourough. Good communication "
"You'll are horrible!!! I've been with you'll for 15 years and your technician are just trying to get someone to purchase a new unit as oppose to fixing the problem."
"The AC stopped working again after three days "
"professional, well-groomed, respectful of our property, called prior to arrival"
"Jose took the time to explain exactly what was happening with my unit. He also took the time to take care of an issue left behind by another technician."
"Did a very thorough job."
"Bernie, was great and professional. I would recommend him to anyone who needs their A/C systems serviced."
"The service was very quick and the technicians were very approachable and knowledgeable."
"Leon did a great job of servicing a problem left by other non service expert people "
"I wish the technician informed me about his diagnosis BEFORE he performed the service. He went about just finishing everything and finally charged me. I wish I had opport..."
"Bernie has restored my faith in using Service Experts - we'll see what happens going forward - but before Bernie coming out, I had a pre-determined outcome. He's a keeper..."
"So my appointment was set up to service my 3 units and for one unit to check on why it wasn't cooling. When the technician came out, 1.5 hours after my 10 am - noon windo..."
"bernie listened to our description of problem, worked diligently, and left area worked clean. When he came back this time (today) he discussed what additional changes he..."
"Technician was very thorough"
"Ale found root cause of problem and solved the issue"
"After installing our new AC unit, it has leaked water TWICE through my attic and damaged my home badly. Every time someone comes to repair it they claim that the person b..."
"Bernie was extremely helpful. He wasn't in a rush and took the time to explain everything to me. Great customer service. "
"Ultra quick service. Very courteous and knowledgeable technician. Got right to the root of the problem and resolved immediately. "
"Technician was very courteous and explained in detail what was wrong and what needed to be repaired."
"Tech seemed professional and efficient."
"The technician was thorough and brave. He went on the high roof."
"Technician was very organized, swift, and (I believe) thorough in his check up of our system. Of course, the condenser unit is brand new so not much was necessary for hi..."
"Technician was efficient, polite,went out of his way to answer questions and provide exceptional service. "
"VERY GOOD AND PROFESSIONAL SERVICE"
"The tech was great but we called at 6:00 p.m. on Saturday and I waited up until around 2:00 am in the morning before I finally received a call saying they would not be th..."
"Courteous and professional "
"Courteous effective service. "
"Friendly technician arrived on time, wore foot coverings and worked quickly"
"fixed the problem quickly and competently"
"Again as in survey 4644."
"Bernie was prompt , very thorough, professional, and polite."
"The Tech was great, the phone support was great until Sonia (around noon), took over was not very good. All the original phone interactions were great! In the end Sonia..."
"Alex was clear, straightforward, trustworthy, and professional. Excellent service!"
"Ricky at the office was very understanding of my problem and assured me they would send someone out in same day."
"Leon is friendly and helpful and knowledgable. "
"He was polite, very careful in my home, and answered every question that I had. (I'm 88 and hard of hearing so that took a lot of patience!!)"
"Bernie did a great job today all on his own. You could tell it was a 2 man job, but he handled everything with great care being on his own and had the most positive atti..."
"He found one coil with low pressure then he though the coil is leaking and need to be replaced. He quoted $2800.00 to replace the coil. Later, a salesman told me that the..."
"Alan was very prompt and informative. Very personable. "
"George did a great job and checked everything."
"He was very professional and answered questions that I had."
"See 4 page report sent to Michael"
"Leon was very thorough and explained things well."
"As usual, the technician was professional, he wore booties while in the house, and did a good job on inspecting my A/C for the upcoming summer heat. I would recommend yo..."
"I like the courtesy calls from the office and from the technician prior to arrival"
"I was extremely pleased with the Technician's service. However, I was extremely disappointed with the arrival time. The service time was planned between Noon - 2 pm. D..."
"AC system is working now"
"Professional and courteous. "
"It took several times, as I stated in the previous survey. I was getting very frustrated as a routine service call turned into a long ordeal. A replacement part triggered..."
"The technician informed me I needed 1 lb of refrigerant. I was told by Service Experts when I purchased the unit that it was a sealed system and therefore did not lose re..."
"Your service technician was prompt and very helpful. Explained the cause of our AC problem and explained that he would be happy to be back if there were any other proble..."
"Very polite and efficient service technician. Dispatch kept me informed as to estimated arrival time"
"Very nice, did the job, helpful."
"Technician was very personable and professional."
"No issues with the service itself, technician was on time, received a call beforehand to know he was coming, he was polite and efficient."
"Our air conditioner failed the afternoon before we were leaving on vacation. Your technician, Joe came out that same evening and advised that due to the age of the system..."
"Good and polite as usual."
"I appreciated the technician's attention to detail. He did not rush through the inspection."
"It is has been a three day process. After regular service and replacing a part, the a/c stopped working. Alex came checked things and it worked for about 20 minutes, and ..."
"Dre did an excellent job: quick, clean and professional. I must say I was very surprised at the fees for such a simple job, a thermostat replacement. The stat was under ..."
"Came at a good time, and got to work and finished in a timely manner.
"Listened to our concerns and looked into them professionally"
"The technician was very professional and provided excellent service."
"Seemed committed to very good service"
"Eric explained everything to me clearly about what we needed, and that a part had to be ordered. He was also very friendly!"
"Dre was excellent so I gave him a 9. I don't do 10s."
"Worked around scheduling problem and got it done quickly. Courteous serviceman. "
"Found the problem very quickly, unlike the last guy you sent out for this problem who could not find it at all."
"Dre did his job efficiently "
"Professional and knowledgeable"
"knowledeable, efficient, professional and friendly"
"The service was excellent but I don't give 10s."
"Dre was very professional and the office kept in touch to let us know when we would have service."
"Called beforehand, arrived when expected, friendly and professional."
"The technician was very thorough and respectful and did a very good job."
"Dre did an outstanding job on today's repair."
"Your tech was very proficient and informative on what he was doing, did do, and professional in every way. Be nice if we got him again for our next services.
If there i..."
"Over the years we have had may technicians service our A/C. Bernie Garcia has been by far the most thorough, knowledgeable, personable and accommodating of all. He was th..."
"Dre was attentive to my concerns, and explained while showing me the problems and fixes to our compressor."
"Technician made me aware of the need for a dryer part for our condenser@ $164.00. We have been w/ Krueger & Service Experts since beginning. Why are we notified of needin..."
"Dre was very professional. He explained everything he was doing, and was clear and honest about our options regarding his findings. He was very careful around our new do..."
"George was very thorough and explained everything well."
"Bernie was very courteous and helpful with questions I asked him."
"Technician was very knowledgable and answered all my questions."
"Bernie was knowledgeable and answered all of my questions, very courteous and professional"
"The technician was very pleasant and efficient."
"On time, efficient, expert, and courteous. Knows his stuff."
"Technician review his findings and explained any options for additional services."
"I have had many good technicians service my A/C over the years but Bernie Garcia has exceeded even those not only because of his technical knowledge but the thoroughness..."
"On time, courteous and knowledgeable. "
"He did what seemed like a good job and explained what we needed to improve our system. I provided him with our service insurance contract."
"Service person was quiet and did his job and finished in timely manner. He explained what he did ,then left."
"Marcus was on time, on point, and pleasant to deal with. Very efficient. You should be proud of this employee."
"Technician George M performed a spring tune up.he was very polite, professional and friendly. Upon completion he went over with me the inspection checklist. He said no i..."
"Mike was very professional and answered all our questions "
"very competent technician, offered solutions, timely service, friendly service"
"Dre was very knowledgeable and efficient. Excellent service!"
"Professional and efficient service technician"
"Dre was friendly and professional."
"Service Tech. On time very professional and informative "
"Dr. Dre was super respectful and explained the issues along with the solutions clearly."
"Two major points... 1) Mike was honest in the fact my unit was still under warranty and was prompt and efficient in getting it fixed 2) BIG Kudos to the office staff for ..."
"Dre was most professional and efficient. He explained clearly the status of our units, provided options for the items noted and was easy to interface with. Also, we app..."
"Mike made the difference. His customer service is perfect, explained exactly what was needed to fix the problem and also offered additional items to stop the vibration ..."
"George was very good patience with me by writing back and forth. I am really appreciated his service. "
"Great customer service every time Joe come out to service my units."
"Leon was friendly and professional."
"Friendly, quick and explained what needs to happen next."
"On time and professional"
"The technician ran a little late getting to my appointment. Other than that, everything was great."
"very nice and respectible"
"Marcus kept me informed on what he was doing and why. He was professional. I have been a
customer of Service Experts for a long time."
"did all the checks necessary and answered my questions."
"Due to a new part needed, the work will not be completed until May 11. However; the work and the technician that day were excellent. I was very pleased with the technicia..."
"Nice young man..very focused on doing a good job...thorough and conscientious..."
"Plenty of men to get this job done. They were careful and pleasant to have around"
"Service tech was nice and appeared to be thorough - a bit slow, though, to service brand new equipment. Also, had appointment beginning at noon and you kept calling to c..."
"Took time to explain everything and was polite and courteous, very professional "
"The guy seemed to know what he was doing."
"Marcus was really nice and respectful. He was thorough and answered all of our questions."
"Marcus answered my questions about air filter performance very clearly "
"Marcus was very professional. He was neat. He explained what he was doing, and he explained the results of his service.
Marcus was also very personable. He's the best I ..."
"The technician was very helpful explaining the importance in changing the filter every six months."
"I purchased my unit almost 2 years ago. I now have to replace an evap coil and it is costing me an additional $1K, after I have already spent almost $6K"
"George arrived on time, did the tune-ups, asked if I had any questions, answered my questions, did NOT try to sell me another Air Scrubber or anything else, gave me his r..."
"They were very professional,courteous and knowledgeable"
"I was going to put down a 10 but thought I'd better save some space for any improvement."
"Arrived on time. Took precaution to not soil my carpet or floors. Very knowledgeable. Made recommendations but did not try to sell. Took video of troublesome area. Listen..."
"Every thing seems okay but the tech wasn't here very long."
"It took three technicians coming out three different times to finally fix the problem.
The last technician (Bernie Garcia) was amazing. He took his time and fixed the pr..."
"I thought the technician was very thorough."
"Our technician, Bernie Garcia, is totally knowledgeable professional who is extremely courteous. From his manner my wife and I could tell that he is customer service ori..."
"It was after hours call. Was supposed to get a call when he was on his way. That didn't happen. I just happened to be in the front of the house to see him drive up, so I ..."
"Service technician did a thorough inspection and explained services performed."
"He did what was expected and we think, did it well."
"Dre provided great service."
"Bernie was very thorough and knowledgeable. He always does a good job for us."
"Tech was very nice and professional. "
"Technicians spent extra time hunting down a peculiar electrical problem"
"Fast efficient service. "
"The technician came with positive attitude to identify the issue. "
"Adrian does an excellent job!"
"Serviceman was on time, efficient and the job done quickly and professionally."
"Service Experts employees always professional, helpful and thorough. Same this time."
"Service technician both knowledgeable and helpful."
"Did the scheduled work on the A/C & came in & explained what he did"
"Very Polite, well trained, went about servicing a very old system -- very efficiently"
"ARRIVED AT APPOINTED TIME. TECHNICIAN WAS VERY KNOWLEDGEABLE AND TRIED TO RESOLVE ISSUE"
"Prompt, courteous, professional and knowledgeable."
"tech on time, efficient, friendly"
"Marcus was friendly and efficient"
"The tech was knowledgeable and thorough. He showed me the part that was likely to go, and it did indeed look burnt. He showed me the new part and how it had some better..."
"The technician was quick and was very pleasant to talk too.... "
"Bernabe was polite and explained things thoroughly and gave helpful suggestions "
"Technician was clear about current work and possible future needs."
"On time - very professional."
"Leon and Elisa did a preventive maintenance on 12-29-2016 very professional and knowledgeable. They gave us lots of options. We choose to purchase a furnace and air condi..."
"He remembers my home and asks me questions about how things have changed or not from the previous service. When I have an issue, he comes up with good suggestions. He's..."
"All was done with professional skill and caring."
"Out technician was excellent!"
"ntook plenty of time and explained what he had checked and done"
"The technician is very nice and on time. But the filter we needed to replace were very expensive. $88 for one filter ? "
"The technician (Michael Olsavicky) was professional, courteous and respected our house. He performed quality work in a timely manner. "
"Friendly and courtesy of techs(all 3)"
"Tech was very through and explained findings very well"
"Michael was very knowledgeable, thorough and personable with us. He told us detailed answers about our system and what we had and what was needed. "
"The service technician was very knowledgeable and pleasant. "
"Lap has been doing our service checks for quite a while now, he knows our systems and he is extremely thorough, professional ... and our dog likes him too"
"I was told by the technician during a routine maintenance visit that I had a evaporator coil leak but he did not open the unit to confirm a leak and he did not check the ..."
"Leon was on time and took extra care to ensure that I was pleased with the service he performed! Great guy!"
"This visit was a check-up that is part of the service plan we purchased. Alex was very thorough checking our system including changing the filter and cleaning the outsid..."
"Felt the service was directed to us, not scripted or sales oriented.
Tech was personable and friendly. Knew his stuff. Could relate to us as homeowners and parents.
"Marcus was great - knowledgeable, courteous, and service driven"
"Did not spend much time compared to previous visits."
"Marcus provides detailed technical information with his condition assessments. Example of blower amps and heat marks on the motor case"
"Good and bad. The service tech you sent, Alex, was outstanding. The problem was with the scheduling staff. We called one morning very early stating our AC was out. It..."
"Alexandre found and immediately fixed a problem created by the roofing company that installed my new roof last spring - the furnace flue pipe was left completely disconne..."
"Alex was prompt and very thorough. After he finished his work, he made a final check for any water leaks. "
"THe technicians were extremely good. However after installation the fan in the unit didnt work and I didnt have AC for 36 hours. After a new Tech, Alex, came out he was a..."
"Leon was profesional considering I was a little upset, cause this service call had been scheduled in April, and for whatever reason it was rescheduled last minute."
"Did what they were supposed to do on time and very pleasant person"
"Calvin was interested my me,my house and my system. I have bee a customer from the beginning of the house built in 1978. Service Experts ( Plano Air back then) has serv..."
"Alex Tsalko was exceptional. He went beyond to answer my questions and inspect the condition of my HVAC system. I will request him by name for any future maintenance o..."
"All screws not put back in flue coming off heater. Problem with heater concerns me. Nothing blocking flue on roof as thought."
"The technician was through and answered any questions I had. He was very courteous. I am always pleased with the service."
"Professional, curtious, "
"Marcus had been to my house before and I thought he is a good guy until he showed up for a routine service that I had paid for, without the correct air filter size. I lef..."
"Telephoned before, came as promised, did a good job and in time."