Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Plano Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and coordinating all activities of a Service Experts Heating and Air Conditioning service office. The General Manager manages the P&L, steers sales, and provides guidance to all employees and processes for the center. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to respond to their questions, resolve problems, and confirm complete customer satisfaction. The person in the role also recommends products and services and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial jobsites. The person in the role also conducts installation and service on indoor air quality products and equipment, as well, and has the expertise to understand controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist handles customer queries, concerns, and billing questions with the highest measure of courtesy and professionalism to resolve customer concerns with a same-call resolution. The Customer Service Specialist is also charged with assisting in day-to-day function of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, using Service Experts radio and pager procedures, dispatches calls to Maintenance Technicians, Installers, and Service Technicians. The individual in the position also communicates with the customer to confirm the customer is informed of scheduled appointments, respond to queries, and to help resolve concerns. The Dispatcher effectively plans and routes the most suitable technicians in accordance with established company policies.